In this video we take a look at the differences between Uber and Lyft. For the full post on Uber vs. Lyft, check out take a look at four main categories where Lyft and Uber can be compared. These are technology, customer service, driving experience and promotions.
Technology: Both Lyft and Uber innovate on their apps in many ways. They have an end destination feature for drivers, a carpool feature for cheaper rides and an instant pay feature for quicker pay outs. As far as real technology, Uber is a step ahead. Not only do they have self driving cars on the road, they also purchased an artificial intelligence company.
Customer Service: Lyft wins in the customer service department. They respond faster to support emails with more helpful answers and have a 24/7 hotline for help.
Driving Experience: Uber is a more professional rideshare company while Lyft tends to encourage friendliness. Uber tends to have more demand for rides on their platform, while Lyft offers better incentives to encourage drivers.
Promotions: Both companies offer huge promotions for both drivers and passengers. Lyft has offered promotions for drivers as high as $5,000 (very difficult to unlock) while Uber generally tops out at $1,000. Passengers are also offered promo codes on each platform.
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